All Systems Operational
API Operational
Dashboard Operational
Link Redirection Operational
Deep Linking Operational
Export API Operational
Webhooks Operational
Journeys Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
API Uptime
Fetching
Links Uptime
Fetching
API Latency North America
Fetching
Links Latency North America
Fetching
API Latency APAC
Fetching
Links Latency APAC
Fetching
API Latency Europe
Fetching
Links Latency Europe
Fetching
Past Incidents
Oct 16, 2019

No incidents reported today.

Oct 15, 2019
Resolved - The system remains stable, this issue has been resolved.
Oct 15, 10:08 PDT
Monitoring - From 8:35am to 9:00am PT, we encountered high error rates on Branch API. The system has stabilized and we are actively monitoring status.
Oct 15, 09:09 PDT
Update - We are continuing to investigate this issue.
Oct 15, 08:56 PDT
Investigating - Starting at 8:35am PT we started seeing high latency on Branch API. We are currently investigating. This may cause errors and timeouts. This impacts Branch attribution, deep-linking and Journeys.
Oct 15, 08:55 PDT
Oct 14, 2019

No incidents reported.

Oct 13, 2019
Resolved - From 11:00am to 12:35pm PT, we encountered high error rates at the Branch API gateway. This would have resulted in reduced Branch event traffic, and customers would not have seen Journeys during this time. Branch link redirection and TUNE traffic were unaffected.
Oct 13, 13:03 PDT
Update - We are continuing investigation on increased error rates on Branch API.
Oct 13, 12:18 PDT
Investigating - We are investigating issues with API gateway including higher latency and errors.
Oct 13, 11:36 PDT
Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019

No incidents reported.

Oct 8, 2019

No incidents reported.

Oct 7, 2019

No incidents reported.

Oct 6, 2019
Resolved - The root cause has been addressed and we are continuing to monitor.
Oct 6, 11:40 PDT
Monitoring - From 9:45am to 10:30am PT, we encountered high error rates on Links. Link rates have stabilized and we are actively monitoring status.
Oct 6, 11:07 PDT
Oct 5, 2019

No incidents reported.

Oct 4, 2019

No incidents reported.

Oct 3, 2019

No incidents reported.

Oct 2, 2019

No incidents reported.