Branch Status

All Systems Operational

API Operational

Dashboard Operational

Link Redirection Operational

Deep Linking Operational

Export API Operational

Webhooks Operational

Journeys Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

API Uptime

Fetching

Links Uptime

Fetching

API Latency North America

Fetching

Links Latency North America

Fetching

API Latency APAC

Fetching

Links Latency APAC

Fetching

API Latency Europe

Fetching

Links Latency Europe

Fetching

Past Incidents

Aug 25, 2019

No incidents reported today.

Aug 24, 2019

No incidents reported.

Aug 23, 2019

No incidents reported.

Aug 22, 2019

No incidents reported.

Aug 21, 2019

Links Issue

Resolved - From 7:15pm - 8:07pm PT we encountered high latency and errors on Links. The root cause has been addressed and we are continuing to monitor.
Aug 21, 20:23 PDT

Update - We are encountering an increase in errors on Links, affecting redirection. Investigation is ongoing.
Aug 21, 19:59 PDT

Investigating - Starting at 7:15pm PT, we are seeing increased latency on Links with some errors. We are investigating.
Aug 21, 19:38 PDT

Aug 20, 2019

No incidents reported.

Aug 19, 2019

No incidents reported.

Aug 18, 2019

No incidents reported.

Aug 17, 2019

No incidents reported.

Aug 16, 2019

Dashboard Reporting Analytics Errors

Resolved - Following the recent improvements, Analytics and reporting web dashboards have stabilized. The issue is resolved and we will be continuing additional infrastructure enhancements over the next few weeks.
Aug 16, 17:08 PDT

Update - We have implemented several improvements to the Analytics infrastructure and are continuing to assess progress. Dashboard reporting is generally available with occasional latency.
Aug 13, 21:40 PDT

Monitoring - Increased timeouts and latencies impacting the reporting dashboards should be resolved. We apologize for these issues and we're continuing to monitor this system. The engineering team has identified a failing internal system component responsible for retrieving and serving reporting analytics which is responding much slower than normal. Right now the dashboard is available and accessible, but may be slower to respond than normal. We are continuing to work to restore response times back to normal levels.
Aug 12, 04:44 PDT

Investigating - We're aware of increased error rates and timeouts impacting the Analytics and reporting web dashboards. Our engineering team is currently investigating.
Aug 12, 04:19 PDT

Aug 15, 2019

No incidents reported.

Aug 14, 2019

No incidents reported.

Aug 13, 2019

Link Latency

Resolved - Starting at 3:00pm PT, we encountered high latency on Links, with intermittent errors between 3:50pm and 4:50pm PT. This resulted in slow link redirection or in some cases errors. We have addressed the latency and errors and will continue monitoring.
Aug 13, 17:40 PDT

Aug 11, 2019

No incidents reported.