Branch Status

All Systems Operational

API Operational

Dashboard Operational

Link Redirection Operational

Deep Linking Operational

Export API Operational

Webhooks Operational

Journeys Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

API Uptime

Fetching

Links Uptime

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API Latency North America

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Links Latency North America

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API Latency APAC

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Links Latency APAC

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API Latency Europe

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Links Latency Europe

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Past Incidents

Oct 16, 2019

No incidents reported today.

Oct 15, 2019

API Latency

Resolved - The system remains stable, this issue has been resolved.
Oct 15, 10:08 PDT

Monitoring - From 8:35am to 9:00am PT, we encountered high error rates on Branch API. The system has stabilized and we are actively monitoring status.
Oct 15, 09:09 PDT

Update - We are continuing to investigate this issue.
Oct 15, 08:56 PDT

Investigating - Starting at 8:35am PT we started seeing high latency on Branch API. We are currently investigating. This may cause errors and timeouts. This impacts Branch attribution, deep-linking and Journeys.
Oct 15, 08:55 PDT

Oct 14, 2019

No incidents reported.

Oct 13, 2019

API Gateway Errors

Resolved - From 11:00am to 12:35pm PT, we encountered high error rates at the Branch API gateway. This would have resulted in reduced Branch event traffic, and customers would not have seen Journeys during this time. Branch link redirection and TUNE traffic were unaffected.
Oct 13, 13:03 PDT

Update - We are continuing investigation on increased error rates on Branch API.
Oct 13, 12:18 PDT

Investigating - We are investigating issues with API gateway including higher latency and errors.
Oct 13, 11:36 PDT

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019

No incidents reported.

Oct 8, 2019

No incidents reported.

Oct 7, 2019

No incidents reported.

Oct 6, 2019

Links Issue

Resolved - The root cause has been addressed and we are continuing to monitor.
Oct 6, 11:40 PDT

Monitoring - From 9:45am to 10:30am PT, we encountered high error rates on Links. Link rates have stabilized and we are actively monitoring status.
Oct 6, 11:07 PDT

Oct 5, 2019

No incidents reported.

Oct 4, 2019

No incidents reported.

Oct 3, 2019

No incidents reported.

Oct 2, 2019

No incidents reported.