Identified - Our engineers have identified the root cause and are currently in the process of testing the fix. No data loss is expected.
Dec 8, 11:53 PST
Dec 8, 11:53 PST
Investigating - Our engineering team is investigating an issue with loading Google SKAN data to our platform for data dating back to Dec 3rd. We don't expect any data loss and will continue to investigate.
Dec 7, 11:38 PST
Dec 7, 11:38 PST
API
Operational
Dashboard
Operational
Link Redirection
Operational
Deep Linking
Operational
Export API
Operational
Webhooks
Operational
Journeys
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Quick Link creation downtime
Dec 13, 14:00-14:15 PST
In an effort to continue providing our customers the most reliable service, Branch will have a planned upgrade to some of our databases. The upgrade is scheduled for Dec 13 at 2pm PT requiring roughly 15 minutes and again on Dec 15 at 2:30 pm requiring roughly 5 minutes. This will have limited impact on our services. Specifically, this upgrade will not impact end-users of Branch links, your link creation, event tracking or SDKs.
However, it will impact the following service:
Creating “Quick Links”
Quick links are those generated in the Quick Links Manager section of the dashboard. The existing Quick Links will function normally, however, new Quick Link creation will be unavailable for the scheduled downtimes.
Non-impacted services:
All non-”Quick Link” Link creation via the API, SDKs, Email, QR codes, or Dashboard
Modifying or Viewing settings, analytics and data exports
SDKs
Link routing
Event tracking
Deep linking
Attribution
Webhooks
GDPR APIs
Security and privacy
Posted on Dec 1, 00:00 PST
However, it will impact the following service:
Creating “Quick Links”
Quick links are those generated in the Quick Links Manager section of the dashboard. The existing Quick Links will function normally, however, new Quick Link creation will be unavailable for the scheduled downtimes.
Non-impacted services:
All non-”Quick Link” Link creation via the API, SDKs, Email, QR codes, or Dashboard
Modifying or Viewing settings, analytics and data exports
SDKs
Link routing
Event tracking
Deep linking
Attribution
Webhooks
GDPR APIs
Security and privacy
Posted on Dec 1, 00:00 PST