Monitoring - Errors have subsided and the backlog has been cleared. We will continue to monitor the API services. In the meantime data is up-to-date.
Mar 21, 2025 - 20:27 PDT
Identified - We are continuing to troubleshoot the issue with google, we expect a temporary delay in cost, click and impression data for Google ads until api issues are fully resolved. Once again, no data loss is expected.
Mar 21, 2025 - 14:54 PDT
Investigating - Our engineering team has identified a significant increase in error responses from the Google Ads API. As a result we are seeing a delay in populating the cost, click and impression data within the dashboard. We are actively working with Google's team to resolve. No data loss is expected.
Mar 21, 2025 - 12:16 PDT
Resolved -
Cohort Analytics service is now up and working
Mar 18, 09:05 PDT
Investigating -
We are currently investigating an issue with Cohort Analytics being unavailable. You will see a message "No analytics found". Our teams are currently investigating.
Mar 18, 03:37 PDT
Resolved -
Meta has resolved disruptions to their attribution claim pipelines as of Saturday March 15th 04:10 PM Pacific Time. These disruptions caused delays in claims received from Meta, resulting in attribution loss and potential misattributions. We have resumed our attribution pipelines back to normal. Latency previously observed has subsided, however we will continue to monitor our services.
Mar 15, 20:30 PDT
Identified -
Our engineering team has identified high latency response times from the Facebook SAN API, which is impacting attribution accuracy and reporting within our platform. The increased response time is leading to lower-than-expected attributions to Facebook and potential misattributions to other channels due to delayed postbacks from FB.
Due to high latency, we have also disabled SAN Deferred Deep Linking, which will impact deep linking and attribution for events relying on SAN calls.
Mar 15, 07:38 PDT
Investigating -
Our engineering team has identified a high latency in responses from Facebook SAN API resulting in a delay to the attribution pipeline. We have reached out to Facebook and are currently investigating.
Mar 14, 23:08 PDT
