All Systems Operational
API Operational
Dashboard Operational
Link Redirection Operational
Deep Linking Operational
Export API Operational
Webhooks Operational
Journeys Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
API Uptime
Fetching
Links Uptime
Fetching
API Latency
Fetching
Links Latency
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Past Incidents
Aug 12, 2020

No incidents reported today.

Aug 11, 2020

No incidents reported.

Aug 10, 2020

No incidents reported.

Aug 9, 2020

No incidents reported.

Aug 8, 2020

No incidents reported.

Aug 7, 2020
Resolved - We will continue to monitor the situation but will close out the incident. Platform has been stable since 10:15AM PDT
Aug 7, 11:00 PDT
Update - Engineering is continuing to monitor the health of the Platform. All systems have been stable since 10:15am but we will continue to monitor and be alert before closing out this incident notice.
Aug 7, 10:51 PDT
Update - By 10:00AM PDT, majority of API endpoints returned to regular service levels (excluding v1/open endpoint)
By 10:15AM PDT, all API endpoints had been restored to regular levels.

Since this issue resurfaced we will continue to monitor before resolving the open incident.
Aug 7, 10:39 PDT
Update - We are continuing to investigate and monitor a platform issue impacting the Branch API. Links are not impacted.
Aug 7, 09:49 PDT
Update - We are continuing to monitor for any further issues.
Aug 7, 09:48 PDT
Monitoring - Following up from the earlier Aug 7, 2020 incident Engineering is continuing to investigate increased latency across the API service
Aug 7, 08:56 PDT
Resolved - API error rates have subsided and traffic is back to regular service
Aug 7, 08:15 PDT
Investigating - Beginning this morning (7 AM PDT), we have been experiencing slight API error rates. Our engineering team is actively investigating and addressing - this is intermittently affecting Branch APIs.
Aug 7, 07:39 PDT
Aug 6, 2020

No incidents reported.

Aug 5, 2020

No incidents reported.

Aug 4, 2020
Resolved - Webhooks have recovered.
Aug 4, 19:23 PDT
Monitoring - A fix has been implemented which has resolved most webhooks - we're monitoring and will update here when we see webhooks back to normal operational status.
Aug 4, 17:38 PDT
Identified - We are currently experiencing delays to webhooks. Updates will be posted here as our engineering team works to a resolution.
Aug 4, 15:36 PDT
Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.

Jul 30, 2020

No incidents reported.

Jul 29, 2020

No incidents reported.