Branch Status

All Systems Operational

API Operational

Dashboard Operational

Link Redirection Operational

Deep Linking Operational

Export API Operational

Webhooks Operational

Journeys Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

API Uptime

Fetching

Links Uptime

Fetching

API Latency

Fetching

Links Latency

Fetching

Past Incidents

Aug 12, 2020

No incidents reported today.

Aug 11, 2020

No incidents reported.

Aug 10, 2020

No incidents reported.

Aug 9, 2020

No incidents reported.

Aug 8, 2020

No incidents reported.

Aug 7, 2020

(ongoing) API Latency Issue

Resolved - We will continue to monitor the situation but will close out the incident. Platform has been stable since 10:15AM PDT
Aug 7, 11:00 PDT

Update - Engineering is continuing to monitor the health of the Platform. All systems have been stable since 10:15am but we will continue to monitor and be alert before closing out this incident notice.
Aug 7, 10:51 PDT

Update - By 10:00AM PDT, majority of API endpoints returned to regular service levels (excluding v1/open endpoint)
By 10:15AM PDT, all API endpoints had been restored to regular levels.

Since this issue resurfaced we will continue to monitor before resolving the open incident.
Aug 7, 10:39 PDT

Update - We are continuing to investigate and monitor a platform issue impacting the Branch API. Links are not impacted.
Aug 7, 09:49 PDT

Update - We are continuing to monitor for any further issues.
Aug 7, 09:48 PDT

Monitoring - Following up from the earlier Aug 7, 2020 incident Engineering is continuing to investigate increased latency across the API service
Aug 7, 08:56 PDT

API Outage

Resolved - API error rates have subsided and traffic is back to regular service
Aug 7, 08:15 PDT

Investigating - Beginning this morning (7 AM PDT), we have been experiencing slight API error rates. Our engineering team is actively investigating and addressing - this is intermittently affecting Branch APIs.
Aug 7, 07:39 PDT

Aug 6, 2020

No incidents reported.

Aug 5, 2020

No incidents reported.

Aug 4, 2020

Delayed Webhooks

Resolved - Webhooks have recovered.
Aug 4, 19:23 PDT

Monitoring - A fix has been implemented which has resolved most webhooks - we're monitoring and will update here when we see webhooks back to normal operational status.
Aug 4, 17:38 PDT

Identified - We are currently experiencing delays to webhooks. Updates will be posted here as our engineering team works to a resolution.
Aug 4, 15:36 PDT

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.

Jul 30, 2020

No incidents reported.

Jul 29, 2020

No incidents reported.