API Latency

Incident Report for Branch

Resolved

The system remains stable, this issue has been resolved.

Posted Oct 15, 2019 - 10:08 PDT

Monitoring

From 8:35am to 9:00am PT, we encountered high error rates on Branch API. The system has stabilized and we are actively monitoring status.

Posted Oct 15, 2019 - 09:09 PDT

Update

We are continuing to investigate this issue.

Posted Oct 15, 2019 - 08:56 PDT

Investigating

Starting at 8:35am PT we started seeing high latency on Branch API. We are currently investigating. This may cause errors and timeouts. This impacts Branch attribution, deep-linking and Journeys.

Posted Oct 15, 2019 - 08:55 PDT

This incident affected: API.