Postback delays for Tune events and Custom / Lifecycle events
Incident Report for Branch
This incident has been resolved.
Posted Sep 12, 2019 - 18:32 PDT
The root cause impacting webhook systems has been resolved. All postbacks are firing at regular rates. Customers may experience some delays as we push through the queued webhooks from ~4:00PM PT. We will continue monitoring this system for any issues.
Posted Sep 12, 2019 - 18:31 PDT
Engineering has isolated the root cause and we are continuing work to restore realtime postbacks and webhooks.
Posted Sep 12, 2019 - 18:20 PDT
Since 4pm PT, we have stopped realtime publishing of postbacks / webhooks from our system for Tune and Custom / Commerce events. We are currently investigating the root cause for the delays, and will continue updating.
Posted Sep 12, 2019 - 17:27 PDT
This incident affected: Webhooks.