High error rates on Branch API

Incident Report for Branch

Resolved

This issue is now resolved and the API service is back to normal.

Posted Jan 06, 2022 - 08:32 PST

Monitoring

We have identified the root cause and a fix has been deployed. The SR rate is back to normal as of 7:03 PT and our team is monitoring performance.

Posted Jan 06, 2022 - 07:12 PST

Investigating

We are seeing high error rates on our API since 6:15 AM PT. Our Engineering team is actively investigating.

Posted Jan 06, 2022 - 06:59 PST

This incident affected: API.