This incident is resolved. mParticle event traffic is flowing normally, and the data dropped earlier today has been fully replayed. No data loss is expected. We apologize for the disruption and any delay in your data.
If you notice any gaps in your mParticle event data, please contact Support.
Posted Nov 05, 2026 - 16:19 PST
Update
Service has recovered, and mParticle event traffic is flowing normally again. Events dropped earlier today (starting around 9:40 AM PT) are being replayed, we don't expect data loss. Replayed data may appear in your dashboards and downstream integrations with a delay while the replay completes.
Posted Nov 05, 2026 - 14:00 PST
Monitoring
Starting around 9:40 AM PT, a failure in part of our event ingestion infrastructure caused event traffic sent from mParticle to Branch to be dropped. We've added capacity and service is recovering. Our engineers are monitoring to confirm it holds.
Impact: Events sent to Branch via mParticle between roughly 9:40 AM PT and recovery were not received, We're still determining the exact volume of affected events.