API Timeouts

Incident Report for Branch

Resolved

All systems have been remedied, and all service has been restored back to normal as of 12:50pm PT.

Between 7:30am and 12:50pm PT, we experienced increased API latency to the Branch Platform which caused some degraded deferred deep linking and attribution accuracy. Our initial assessment indicates this affected up to 25% of traffic. Branch Links were still redirecting as expected during this time. Our engineering teams identified and isolated a failing component related to our matching systems.

Posted Jan 22, 2019 - 12:50 PST

Investigating

Beginning around 7:30am PT, we began seeing increased latency causing some timeouts in our API. Our engineering team is investigating, and we will post updates.

Posted Jan 22, 2019 - 11:51 PST

This incident affected: API.